Do you ship internationally?

Yes, all orders are shipped via Australia post and generally take 7-10 working days to arrive however depending on Australia post, your item may take longer. Please allow up to 2 weeks. For all orders placed within Australia please allow 3-7 working days.

Do you offer tracking?

All orders placed within Australia will have tracking. If your an Australian customer and wish to know the tracking number for your item/items please send me an email and i will send it to you. All orders placed internationally are sent economy meaning there will be no tracking. If you are an international customer and would like to have tracking with your item/items please send me an email and i will send a seperate paypal invoice for the extra postage charges to ship with tracking. 

Refund/ return Policy

CRYSTALS- Please choose carefully as we do not offer refunds or returns for crystals unless the item has been damaged in transit.

JEWELLERY-Please choose carefully and read the descriptions and sizes of each piece of jewellery you would like to purchase as refunds or returns will only be accepted if the item has been damaged during transit or has a manufacturing fault. For any jewellery that is eligible for a refund/return I ask that you ship the item back to us packaged with care and I will refund the cost of the item minus shipping upon receiving the returned package. The jewellery must be returned in original condition in order for the return to be accepted. Please do take care when returning an item. It is best to place the item in a box similar to the one it arrived in and then placed inside a small shipping box with some stuffing so that it is very well protected. Please use a shipping box rather than a mailing bag as those can be damaged by other boxes which could damage the item. I highly recommend that you chose a shipping method that include tracking and hold on to the tracking number. If a return package does not protect the item or the package gets lost in transit, it is the buyers responsibility.

How do i measure my ring size?

I highly recommend that you head to a local jeweller to be sized accurately. This is the most accurate way of sizing to ensure that the ring you are purchasing with us fits perfectly.

How to care for Wildling Heart jewellery?

All Wildling heart jewellery is hand crafted with sterling, natural gemstones and crystals. Wildling hearts creations are made with durable materials with the hope that while being lovingly worn will last many years. Please be aware that though Wildling Heart jewellery is made with durable materials they are still hand crafted and some stones are more delicate than others. Remove your jewellery before swimming, washing and sleeping. Some body washes, soaps and chemicals can have an effect on the finish of the silver and possibly the stone. Avoid getting perfumes, oils, lotions and chemicals on to your jewellery. As stated previously these can have an impact to the finish of the silver and the stones. Remove your jewellery before being active. Sterling silver is a pretty tough metal but it can certainly be scratched or dented, stones can also be chipped, cracked and scratched. When cleaning your jewellery you may start with a damp cloth, cotton or something soft to gently rub the piece clean. A jewellers cleaning cloth is also highly recommended to bring out that beautiful shine after wear.